Join a USA Today Top Workplace!

Morris Group, Inc., one of the largest machine tool distribution networks in North America, is a third generation, family owned and operated business that serves manufactures of precision machined parts in the United States. Our mission is to help manufactures maintain a competitive advantage in the world economy by improving productivity.

The Robert E. Morris Company is a division of Morris Group, Inc. We supply CNC machine tools, tooling, accessories, software, automation, and more to manufacturers of precision machined parts.

Our customer base is located in the New England states plus northern New Jersey and eastern New York, including the New York metropolitan area and Long Island. Our mission is to help manufacturers from all industry sectors achieve and maintain a competitive advantage by improving productivity. We help customers “do more with less.”

Summary of Responsibility:

The Service Coordinator will be responsible for providing telephone and email support to customers requesting service support. This person will coordinate with internal departments in regards to the scheduling and ordering of installation, maintenance, and repair of CNC machines.

What You Will Contribute:

• Effectively respond to machine service requests from customers/internal staff; updating customers on service related issues
• Documenting service updates in the job file; following up with customers and technicians on CNC service repairs to ensure customer satisfaction
• Answer incoming customer calls, creating phone supports in our service system
• Possessing and maintaining a basic knowledge of machine tool industry and product lines represented by the company will be helpful

Qualifications & Competencies:

• Experience in service coordination and customer service
• Intermediate to advanced skills in Microsoft Office Suite
• Working knowledge of CRM Systems is beneficial

• Excellent technical, communication, and presentation skills, along with demonstrated analytical and problem-solving abilities are a must

Other Functions:

• Perform related duties as required

The duties listed above are intended only as illustration of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar or a logical assignment to the position.

What’s in it for You:

We take great pride in our employees and offer a variety of benefits that allow our employees to be successful inside and outside of work:

• Competitive starting salary
• Market competitive comprehensive health benefits including a zero premium medical plan offering, vision, dental, and company paid life insurance
• Paid Time Off, starting with 23 paid days off in your first year.
• 10 Company Paid Holidays
• 401(k) retirement plan with company contribution
• Tuition reimbursement
• Employee appreciation events and perks
• Employee Assistance Program

Mental and physical requirements:

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must be highly mobile, able to access all areas of the premises.
• Ability to concentrate and remain focused while prioritizing multiple tasks, responsibilities, and projects.
• Ability to sit for prolonged period of times.
• Able to perform bending, twisting, stooping, reaching, and lifting of moderate to heavyweight material up to 50 lbs. with assistance from equipment or other employees.
• Ability to frequently use hands and arms.
• Vision abilities required by the job include close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus.
• Ability to keep their composure with the public and co-workers in everyday, stressful situations.

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or other characteristics protected by law.

Requisition ID #: 1343B

Windsor, CT